Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). must produce it with your Ticket for inspection when asked. Lengthy luggage policies can be confusing. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. To see a list of accessible coach stops please click here. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. Should be booked as Children. First class on Train & Coach: One piece of hand luggage up to 10kg. Is National Express strict with luggage? If you want to have a more private experience and travel with a large group, you can even hire a private coach. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). (a) Changes to and/or Cancellations of Services: We will run our Services using reasonable care and skill. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. Adult fares are applicable to all passengers aged 2+. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. Book tickets & track your coach anytime, anywhere. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. dimensions of 75cm x 50cm x 32cm (max. When will the pilot run? If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. Per Piece (up to 20kg) 3: 320: 460: 490 1: 680: JPY. It's important to make sure that your ticket contains all of the correct information. To see a list of accessible coach stops please click here. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Unaccompanied children will not be carried. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). For more info,see our list of prohibited luggage items. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. Please call us 36 hours prior to travelling to check the latest status. Extra luggage is currently only available on UK journeys. Please call us 36 hours prior to travelling to check the latest status. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). Passengers aged 60 and over are entitled to receive a small discount on European journeys. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Track your coach in real time Copyright National Express Ltd 2022 However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. Failure to do so may result in the child being required to pay the full fare for the journey on that day. (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. Adult fares are applicable to all passengers aged 2+. Please see the Ask section of our website at www.nationalexpress.com for further information. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. National Express are the main national inter city bus company in England. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. If you have a Ticket which covers more than one person, the claim for a refund must be made by all of those persons at the same time. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. In this case, our liability depends on other factors explained below. (lines open 8am - 8pm 7 days a week). A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. The Checked baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D) and 32kg in weight. To do so, you must reserve a place on the particular Service at least 10 minutes in advance of that Services departure time through our website at My Account, at a coach station or through our Customer Service Centre. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. (a) Children under the age of three: Children who are under the age of three may travel for free, provided that they are accompanied by a full fare paying adult aged 16 or over. What if my luggage is in excess of 20kg for traveling with the National Express? The second measurement is linear inches. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. - 1. Items of luggage in excess of 20kg will be charged. In August, much more. Please note BOTH items combined should not exceed the dimensions of . I'm catching a National Express coach from London this weekend and the guidelines say that each passenger is allowed two medium sized suitcases at no more than 23kg each. Here's our quick guide to making sure your luggage is good to go. Call or get in touch online 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. This does not apply to E-Tickets or M-Tickets. Re: National Express luggage policy. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Book tickets & track your coach anytime, anywhere. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. To see a list of accessible coach routes please clickhere. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. (d) a reference to writing or written includes email. (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). This also applies even if you have reserved one of the front seats and you will not be entitled to a refund of any fee paid for reserving such seat. Calls to this number are charged at local rate. Use the tabs below to find more information about the facilities onboard for each carrier. If you have lost or left an item behind,contact our Lost Property Team. Disabled children should be booked as children rather than 'Disabled'. Open returns are not available on European journeys. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. 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